Return & Exchange Policy
Thank you for choosing SUNMAX! We are confident that you will be satisfied with our products and services. To ensure your complete satisfaction, we offer the following Return and Exchange Policy:
30-Day Money-Back Guarantee
Our 30-Day Money-Back Guarantee backs your order – all products bought from sunmaxfds.com can be returned because of the product’s quality and shipping damages. Don’t hesitate to contact us to request a return or exchange. You’ll get a full refund within 30 calendar days of delivery. Refunds will be credited to your purchase account.
If, for other reasons, you are not entirely satisfied with your purchase, items must be returned in the original packaging. We’ll refund your money for the product, no questions asked. You’ll pay only for the shipping costs. Refunds will be credited to your purchase account.
Only product purchases from this site (sunmaxfds.com) are eligible for the 30-Day Money-Back Guarantee.
2-year Manufacturer Warranty
Our cleaning machine comes with a 2-year manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship. If, during the warranty period, the product fails due to a manufacturing defect, we will repair or replace it at no charge to you.
Exclusions: This warranty does not cover damage resulting from normal wear and tear, misuse, abuse, neglect, or accidents. It also does not cover damages caused by unauthorized repairs or modifications, or use of the machine with non-compatible products.
How to Make a Claim
If you experience any issues with your cleaning machine, please contact our customer service department. We may ask you to provide proof of purchase and details of the problem. If we determine that the issue is covered under warranty, we will repair or replace the product at our discretion.
Limitations: This warranty is limited to the original purchaser and is not transferable. In no event shall our liability exceed the purchase price of the product. We shall not be liable for any incidental or consequential damages.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. To the extent permitted by law, we exclude all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.
We stand behind the quality of our cleaning machine and are committed to providing exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us.
Shipping Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exchanges
Eligibility: items must be in new and unused condition, with original packaging and tags.
Timeframe: within 30 days of delivery.
Contact Retailer: please contact our customer service via email or phone to initiate the exchange process.
Provide Details: Customers will need to provide details about the original purchase, including the order number, product name, and reason for the exchange.
Exchange Options: we offer various options for the exchange, including exchanging for the same product in a different size or color, exchanging for a different product of equal value, or receiving store credit.
Return Shipping: Depending on our policy, customers may be responsible for covering the shipping costs to return the original item for exchange.
Product Inspection: Once the returned item is received, we will inspect it to ensure it meets the exchange eligibility criteria.
Processing Exchange: we will process the exchange by sending out the requested replacement item or providing store credit.
Additional Costs: If the replacement item has a higher value, customers may need to cover the price difference. If it has a lower value, SUNMAX might issue a partial refund or store credit.
Confirmation: we will typically notify the customer once the exchange has been processed and provide any necessary tracking information.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember that it takes time for your bank or credit card company to process and post the refund.